Workplace communication is undergoing a major shift, with some huge potential pitfalls. But now, the first generation of true digital natives is entering the workforce, and a pandemic has forced us into virtual offices. And while language gaps between senior leadership and newer hires aren’t unusual, they’re usually bridged by a shared lexicon of ' business speak'. Workplace harmony, culture and productivity all depend on successful communication. Send your boss the goat emoji, and instead of realising it’s a compliment (she’s the greatest of all time!) she might think you’re calling her, well, a goat. And while all-caps ‘yelling’, misunderstood emojis and other crossed wires are harmless in a family group text, business communication is much more fraught. If you’ve ever tried to explain a meme to your grandparent – or if you’re the puzzled grandparent – you know how big the cultural divide among generations can be.
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